Consumer Complaints Book

Your experience matters. Submit a claim or complaint here and keep a copy of your registration receipt.

Open access. No account or previous purchase required.

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1. Consumer details

Fields marked * are required. Provide at least a postal address or email address to receive a response.

Full name *Document type *Document number *Full postal addressEmail addressPhone (optional)

Email is optional if you provide a postal address. Without email, postal handling must be coordinated.

The consumer is a minor

2. Product or service

Type *Product or service description *

You may include a related booking, date or reference. Do not include full payment details, passwords or unnecessary sensitive information.

Amount claimed (optional)Currency of the amount claimed

Enter the amount in the selected currency. No automatic conversion applies.

3. Details and requested resolution

Submission type *

Claim (reclamo)Dissatisfaction related to a product or service.Complaint (queja)Dissatisfaction with customer service or another issue unrelated to the product or service.

Claim or complaint details *Requested resolution *

Explain the resolution or response you are requesting.

4. Information about your dataI have read the privacy notice for handling this claim or complaint (optional).

You can file without checking this box. This acknowledgement concerns only processing necessary to handle your submission. It is not a subscription or marketing consent.

Privacy information

Submission is confirmed only when a receipt with a registration number issued by the server appears.

The statutory response period is 15 business days, without extension, counted from the business day after submission. Filing a claim does not prevent other remedies and is not a prerequisite for filing a complaint with Indecopi.

To protect your data, this form and receipt are not saved in browser storage. Changing language or leaving this page may clear the information on this screen.